Get support: Difference between revisions

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=Proxmox VE Wiki=
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This is the place to share [[documentation]] and [[:Category:HOWTO|HOWTOs]] around Proxmox VE.
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{{#pvedocs:getting-help-plain.html}}
[[Category:HOWTO]]
<pvehide>
Proxmox VE Wiki
The primary source of information is the Proxmox VE Wiki. It combines the reference
documentation with user contributed content.
Community Support Forum
Proxmox VE itself is fully open source, so we always encourage our users to discuss
and share their knowledge using the Proxmox VE Community Forum. The forum is moderated by the
Proxmox support team, and has a large user base from all around the world.
Needless to say, such a large forum is a great place to get information.
Mailing Lists
This is a fast way to communicate with the Proxmox VE community via email.
Mailing list for users:
  Proxmox VE User List
Proxmox VE is fully open source and contributions are welcome! The primary
communication channel for developers is the:
Mailing list for developers:
  Proxmox VE development
  discussion
Commercial Support
Proxmox Server Solutions GmbH also offers enterprise support available as
Proxmox VE Subscription Service Plans.
All users with a subscription get access to the Proxmox VE
Enterprise Repository, and&#8212;with a Basic, Standard
or Premium subscription&#8212;also to the Proxmox Customer Portal. The customer
portal provides help and support with guaranteed response times from the Proxmox VE
developers.
For volume discounts, or more information in general, please contact
sales@proxmox.com.
Bug Tracker
Proxmox runs a public bug tracker at https://bugzilla.proxmox.com. If an issue
appears, file your report there. An issue can be a bug as well as a request for
a new feature or enhancement. The bug tracker helps to keep track of the issue
and will send a notification once it has been solved.
</pvehide>
<!--PVE_IMPORT_END_MARKER-->


=Community Support Forum=
Discuss and share your knowledge with other Proxmox VE users. The forum is fully moderated by the Proxmox support team.
[http://www.proxmox.com/forum/ Proxmox Support Forum]


=Mailing Lists=
[[Category:HOWTO]]
This is a fast way to communicate via email with the Proxmox VE community, primary communication channel for developers.
 
* Mailing List for users: [http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-user PVE User List] [http://pve.proxmox.com/pipermail/pve-user/ (Archive)]
 
=Commercial Support=
Proxmox VE is used in many productive environments. In order to get guaranteed direct support from the developers server subscriptions and support ticket subscription can be [https://www.maurer-it.com/shop/index.php?cPath=31 purchased].
 
==Proxmox VE Server Subscription==
A Proxmox VE Server Subscription is valid for 12 months (12 months from purchase). Support is done via the email based Proxmox trouble ticket system including remote access if necessary.
 
'''The following subscriptions are available:'''
 
*Proxmox VE subscription (per server, up to 2 CPU sockets)
*Proxmox VE subscription (per server, unlimited CPU sockets)
 
Buy online: [http://shop.maurer-it.com/index.php?cPath=31 Proxmox VE subscriptions]
 
==Support Ticket Subscription==
A support ticket subscription is valid for 12 months (Consumable within 12 months from purchase). Support is done via the email based Proxmox trouble ticket system including remote access if necessary.
 
'''The following packages are available: (all packages are valid within 12 months from purchase)'''
*Single Support Ticket
*3 Support Tickets
*5 Support Tickets
*10 Support Tickets
 
Buy online: [https://shop.maurer-it.com/index.php?cPath=31 Proxmox VE subscriptions]
 
==Commercial consulting services==
Proxmox offers consulting services around Proxmox VE:
 
*Migration planning and advice
*Architectural best practices
*Fixed-price projects
*Certified Virtual Appliance building
*Custom Software Engineering
 
Please contact [mailto:office@proxmox.com Proxmox sales team] for commercial support offers.
[[Category: HOWTO]]

Latest revision as of 17:30, 6 March 2024

Proxmox VE Wiki

The primary source of information is the Proxmox VE Wiki. It combines the reference documentation with user contributed content.

Community Support Forum

Proxmox VE itself is fully open source, so we always encourage our users to discuss and share their knowledge using the Proxmox VE Community Forum. The forum is moderated by the Proxmox support team, and has a large user base from all around the world. Needless to say, such a large forum is a great place to get information.

Mailing Lists

This is a fast way to communicate with the Proxmox VE community via email.

Proxmox VE is fully open source and contributions are welcome! The primary communication channel for developers is the:

Commercial Support

Proxmox Server Solutions GmbH also offers enterprise support available as Proxmox VE Subscription Service Plans. All users with a subscription get access to the Proxmox VE Enterprise Repository, and—with a Basic, Standard or Premium subscription—also to the Proxmox Customer Portal. The customer portal provides help and support with guaranteed response times from the Proxmox VE developers.

For volume discounts, or more information in general, please contact sales@proxmox.com.

Bug Tracker

Proxmox runs a public bug tracker at https://bugzilla.proxmox.com. If an issue appears, file your report there. An issue can be a bug as well as a request for a new feature or enhancement. The bug tracker helps to keep track of the issue and will send a notification once it has been solved.

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