Difference between revisions of "Get support"
(updated commercial support) |
|||
| (8 intermediate revisions by 3 users not shown) | |||
| Line 1: | Line 1: | ||
| − | + | <!--PVE_IMPORT_START_MARKER--> | |
| − | + | <!-- Do not edit - this is autogenerated content --> | |
| + | {{#pvedocs:getting-help-plain.html}} | ||
| + | [[Category:HOWTO]] | ||
| + | <pvehide> | ||
| + | Proxmox VE Wiki | ||
| + | The primary source of information is the Proxmox VE Wiki. It combines the reference | ||
| + | documentation with user contributed content. | ||
| + | Community Support Forum | ||
| + | Proxmox VE itself is fully open source, so we always encourage our users to | ||
| + | discuss and share their knowledge using the Proxmox VE Community Forum. The forum is fully | ||
| + | moderated by the Proxmox support team, and has a quite large user base | ||
| + | around the whole world. Needless to say that such a large forum is a | ||
| + | great place to get information. | ||
| + | Mailing Lists | ||
| + | This is a fast way to communicate via email with the Proxmox VE | ||
| + | community | ||
| + | Mailing list for users: | ||
| + | PVE User | ||
| + | List | ||
| + | The primary communication channel for developers is: | ||
| + | Mailing list for developer: | ||
| + | PVE | ||
| + | development discussion | ||
| + | Commercial Support | ||
| + | Proxmox Server Solutions Gmbh also offers commercial | ||
| + | Proxmox VE Subscription Service | ||
| + | Plans. System Administrators with a standard subscription plan can access a | ||
| + | dedicated support portal with guaranteed response time, where Proxmox VE | ||
| + | developers help them should an issue appear. | ||
| + | Please contact the Proxmox sales | ||
| + | team for more information or volume discounts. | ||
| + | Bug Tracker | ||
| + | We also run a public bug tracker at | ||
| + | https://bugzilla.proxmox.com. If you ever detect an issue, you can | ||
| + | file a bug report there. This makes it easy to track its status, and | ||
| + | you will get notified as soon as the problem is fixed. | ||
| + | </pvehide> | ||
| + | <!--PVE_IMPORT_END_MARKER--> | ||
| − | |||
| − | |||
| − | |||
| − | + | [[Category:HOWTO]] | |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | [[Category: HOWTO]] | ||
Revision as of 10:07, 16 May 2018
Proxmox VE Wiki
The primary source of information is the Proxmox VE Wiki. It combines the reference documentation with user contributed content.
Community Support Forum
Proxmox VE itself is fully open source, so we always encourage our users to discuss and share their knowledge using the Proxmox VE Community Forum. The forum is moderated by the Proxmox support team, and has a large user base from all around the world. Needless to say, such a large forum is a great place to get information.
Mailing Lists
This is a fast way to communicate with the Proxmox VE community via email.
-
Mailing list for users: Proxmox VE User List
Proxmox VE is fully open source and contributions are welcome! The primary communication channel for developers is the:
-
Mailing list for developers: Proxmox VE development discussion
Commercial Support
Proxmox Server Solutions GmbH also offers enterprise support available as Proxmox VE Subscription Service Plans. All users with a subscription get access to the Proxmox VE Enterprise Repository, and—with a Basic, Standard or Premium subscription—also to the Proxmox Customer Portal. The customer portal provides help and support with guaranteed response times from the Proxmox VE developers.
For volume discounts, or more information in general, please contact sales@proxmox.com.
Bug Tracker
Proxmox runs a public bug tracker at https://bugzilla.proxmox.com. If an issue appears, file your report there. An issue can be a bug as well as a request for a new feature or enhancement. The bug tracker helps to keep track of the issue and will send a notification once it has been solved.