Difference between revisions of "Subscriptions"

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==Subscriptions - why everybody should buy one==
+
==PVE subscriptions==
  
Proxmox Virtual Environment (aka PVE) is free open software, see [[Open_Source|Under GPL licence]] for info about license, source etc.
+
Proxmox Virtual Environment (aka PVE) is free open software (see [[Open_Source|this page]] for info about license, sources etc), and the company that developed it (Proxmox Server Solutions GmbH) offers support in many ways, with different support channel, level and pricing.  
  
Anyway, the company behind PVE (Proxmox Server Solutions GmbH) states clearly (see this [http://forum.proxmox.com/threads/9244-Proxmox-VE-Support-Subscriptions-and-why-everybody-should-buy-one forum sticky post]) that
+
The only authoritative place for all options, pricing and all commercial details is the "Proxmox Server Solutions GmbH" company server PVE section (http://proxmox.com/proxmox-ve), which can redirect you to the "maurer-it.com" domain - belonging to "Maurer IT Systemlösungen KG" - for buying commercial options such as support subscriptions.
<<Proxmox VE Support Subscriptions - and '''why everybody should buy one''': Every Open Source project needs to be financed by a strong company behind, and that is Proxmox Server Solutions GmbH in our case. The strong ecosystem around the project guarantees a long term stability, good code quality and fast bug fixing and very important - the development of new features.>>
+
 
 +
In particular, here you can find more information:
 +
* http://proxmox.com/proxmox-ve
 +
* http://shop.maurer-it.com/knowledgebase.php
 +
 
 +
About the relation beetween "Proxmox Server Solutions GmbH" and "Maurer IT Systemlösungen KG" see:
 +
* http://maurer-it.com/about/imprint
 +
* http://proxmox.com/imprint
 +
 
 +
==About this page==
 +
This wiki page only has the purpose to collect and link all the information and instructions related to the subscriptions and the PVE system usage and experience.
 +
 
 +
Please '''do not refer to what follows as "official commercial information"''', like pricing, banking details, and such: see above links for that)
 +
 
 +
===the 3.1 change===
 +
Since version 3.1 subscriptions became more "evident" to PVE users, because on nodes without any subscription registered, users started to get a message each time logging into each node's web gui ("You do not have a valid subscription for this server. Please visit www.proxmox.com to get a list of available options."). That message was a part of a partial change in the PVE repositories organization, in part related to subscription options, and many users initially complained a lot on the community forums before fully understanding the reason for that message, what changed, and so on.
 +
 
 +
Proxmox Server Solutions GmbH stated then clearly their point about Proxmox VE Support Subscriptions - and '''why everybody should buy one''' (see this [http://forum.proxmox.com/threads/9244-Proxmox-VE-Support-Subscriptions-and-why-everybody-should-buy-one forum sticky post]).
  
 
Your PVE node/cluster will work even if you have no subscription, and you will get support through the forums too (by PVE team and users/volunteers), but:
 
Your PVE node/cluster will work even if you have no subscription, and you will get support through the forums too (by PVE team and users/volunteers), but:
* you will get a message each time you log into each node's web gui ("You do not have a valid subscription for this server. Please visit www.proxmox.com to get a list of available options.")
+
* you will get the message each time you log into each node's web gui ("You do not have a valid subscription for this server. Please visit www.proxmox.com to get a list of available options.")
 
* you will not be able to access the entreprise (stable) repositories  
 
* you will not be able to access the entreprise (stable) repositories  
 
* you will not get support in any other way (Customer Portal, SSH)
 
* you will not get support in any other way (Customer Portal, SSH)
 
* you will not get any support tickets
 
* you will not get any support tickets
  
If you understand the value of the work provided by PVE team by creating, maintaining and evolving a powerful system like PVE, and supporting anyone through community forums, you should buy subscription for (at least) your production systems): you'll get the benefits in the future.
+
If you understand the value of the work provided by PVE team by creating, maintaining and evolving a powerful system like PVE, and supporting anyone through community forums, you should buy subscription for (at least) your production systems: you'll get the benefits in the future.
  
 
==Payment options==
 
==Payment options==
You can pay subscription either by
+
You can pay subscription by bank transfer, paypal (including credit cards): refer also to http://shop.maurer-it.com/knowledgebase.php.
* bank transfer (this is the preferred method - it cost less to PVE team), details will be provided completing the shopping procedure
+
 
* paypal (btw, this also allow you to pay with your credit card, if supported by paypal, even if you have no paypal account)
+
A few notes:
 +
* bank transfer: this is the preferred method, as it cost less to PVE team, related details are provided by the related site (see above links)
 +
* paypal: this will also allow you to pay with your credit card, if supported by paypal (even if you have no paypal account)
 +
 
 +
==Available subscriptions and how to calculate total amount==
 +
See also http://shop.maurer-it.com/knowledgebase.php and http://www.proxmox.com/proxmox-ve/pricing
  
==Available subscriptions==
+
There are different subscription levels avaliable, with pricing related to CPU & covered months.
There are different subscription levels (see http://www.proxmox.com/proxmox-ve/pricing), with pricing related to CPU & month.  
 
  
 
  (price / CPU & month) x (sockets count) x (subscription months)
 
  (price / CPU & month) x (sockets count) x (subscription months)
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  cat /proc/cpuinfo | grep "physical id" | sort | uniq | wc -l
 
  cat /proc/cpuinfo | grep "physical id" | sort | uniq | wc -l
  
if it outputs 2, then you have 2 sockets on that node, so your subscription for that node will be, eg (community subscription at the date of writing):
+
if it outputs 2, then you have 2 sockets on that node, so your subscription for that node will be, eg:
 
 
4.16 eur x 2 sockets x 12 months = 99,84 eur
 
  
Pretty much affordable isn't it?
+
(AMOUNT eur) x (2 sockets) x (12 months) = (24 x AMOUNT) eur
  
 
You need to have enough sockets licensed for all the nodes under subscription, eg if you have:
 
You need to have enough sockets licensed for all the nodes under subscription, eg if you have:
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* 6 sockets licensed in all (should be the same if is 1 subscription for 6 sockets or 3 subscriptions for 2 sockets each, since the price is the same)
 
* 6 sockets licensed in all (should be the same if is 1 subscription for 6 sockets or 3 subscriptions for 2 sockets each, since the price is the same)
  
==Subscription keys==
+
==Subscription keys usage==
 +
See also http://shop.maurer-it.com/knowledgebase.php
  
 
Once you pay for subscription, you will get "subscrition keys" that must be uploaded to your nodes.
 
Once you pay for subscription, you will get "subscrition keys" that must be uploaded to your nodes.
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Then you can enable "enterprise repositories" as in http://pve.proxmox.com/wiki/Package_repositories
 
Then you can enable "enterprise repositories" as in http://pve.proxmox.com/wiki/Package_repositories
 
Note: it will take some time (a few hours at least) for your subscription to be registered, so don't expect "enterprise repositories" to work immediately!
 
Note: it will take some time (a few hours at least) for your subscription to be registered, so don't expect "enterprise repositories" to work immediately!
Apart from that, if you feel your subscription is not working, open a request via https://shop.maurer-it.com/contact.php.
+
Apart from that, if you feel your subscription is not working, open a request via the above sites (see https://shop.maurer-it.com)

Revision as of 13:39, 11 December 2013

PVE subscriptions

Proxmox Virtual Environment (aka PVE) is free open software (see this page for info about license, sources etc), and the company that developed it (Proxmox Server Solutions GmbH) offers support in many ways, with different support channel, level and pricing.

The only authoritative place for all options, pricing and all commercial details is the "Proxmox Server Solutions GmbH" company server PVE section (http://proxmox.com/proxmox-ve), which can redirect you to the "maurer-it.com" domain - belonging to "Maurer IT Systemlösungen KG" - for buying commercial options such as support subscriptions.

In particular, here you can find more information:

About the relation beetween "Proxmox Server Solutions GmbH" and "Maurer IT Systemlösungen KG" see:

About this page

This wiki page only has the purpose to collect and link all the information and instructions related to the subscriptions and the PVE system usage and experience.

Please do not refer to what follows as "official commercial information", like pricing, banking details, and such: see above links for that)

the 3.1 change

Since version 3.1 subscriptions became more "evident" to PVE users, because on nodes without any subscription registered, users started to get a message each time logging into each node's web gui ("You do not have a valid subscription for this server. Please visit www.proxmox.com to get a list of available options."). That message was a part of a partial change in the PVE repositories organization, in part related to subscription options, and many users initially complained a lot on the community forums before fully understanding the reason for that message, what changed, and so on.

Proxmox Server Solutions GmbH stated then clearly their point about Proxmox VE Support Subscriptions - and why everybody should buy one (see this forum sticky post).

Your PVE node/cluster will work even if you have no subscription, and you will get support through the forums too (by PVE team and users/volunteers), but:

  • you will get the message each time you log into each node's web gui ("You do not have a valid subscription for this server. Please visit www.proxmox.com to get a list of available options.")
  • you will not be able to access the entreprise (stable) repositories
  • you will not get support in any other way (Customer Portal, SSH)
  • you will not get any support tickets

If you understand the value of the work provided by PVE team by creating, maintaining and evolving a powerful system like PVE, and supporting anyone through community forums, you should buy subscription for (at least) your production systems: you'll get the benefits in the future.

Payment options

You can pay subscription by bank transfer, paypal (including credit cards): refer also to http://shop.maurer-it.com/knowledgebase.php.

A few notes:

  • bank transfer: this is the preferred method, as it cost less to PVE team, related details are provided by the related site (see above links)
  • paypal: this will also allow you to pay with your credit card, if supported by paypal (even if you have no paypal account)

Available subscriptions and how to calculate total amount

See also http://shop.maurer-it.com/knowledgebase.php and http://www.proxmox.com/proxmox-ve/pricing

There are different subscription levels avaliable, with pricing related to CPU & covered months.

(price / CPU & month) x (sockets count) x (subscription months)

By "CPU" it's meant physical socket used, ie what is the output of this command on the PVE command line, on each node:

cat /proc/cpuinfo | grep "physical id" | sort | uniq | wc -l

if it outputs 2, then you have 2 sockets on that node, so your subscription for that node will be, eg:

(AMOUNT eur) x (2 sockets) x (12 months) = (24 x AMOUNT) eur

You need to have enough sockets licensed for all the nodes under subscription, eg if you have:

  • 3 nodes with 2 sockets each

you need

  • 6 sockets licensed in all (should be the same if is 1 subscription for 6 sockets or 3 subscriptions for 2 sockets each, since the price is the same)

Subscription keys usage

See also http://shop.maurer-it.com/knowledgebase.php

Once you pay for subscription, you will get "subscrition keys" that must be uploaded to your nodes. You can do this through the web gui:

  • select a node
  • select "subscription" tab
  • click the "upload subscription key" button
  • paste there your "subscrition key" code, and press OK

Then you can enable "enterprise repositories" as in http://pve.proxmox.com/wiki/Package_repositories Note: it will take some time (a few hours at least) for your subscription to be registered, so don't expect "enterprise repositories" to work immediately! Apart from that, if you feel your subscription is not working, open a request via the above sites (see https://shop.maurer-it.com)